CC APAC Awards 2025 活動快訊
2025/04/23
CC APAC Awards 2025 將邁入第六屆，今年由香港客戶中心協會（HKCCA）榮幸擔任主辦單位。今年的頒獎典禮將與 CC-APAC 年度會議將同步舉辦，打造一個亞太區跨國交流的平台，促進最佳實務與創新成果的分享。
本屆活動主題強調在客戶服務產業中，先進科技與人性連結的融合之重要性，並聚焦於文化多樣性、AI 創新應用與人際互動之間的協同關係，藉此打造卓越的客戶體驗。
每個參與團隊皆代表其所屬國家協會的得獎企業，將展示在其聯絡中心中所推動的創新與具影響力的實務案例。由印尼聯絡中心協會（ICCA）主導評審作業，並集結來自亞太地區多個協會的評審專家，共同確保專業、嚴謹的評選流程。本屆獎項涵蓋五大主軸：企業貢獻、客戶體驗、員工參與、聯絡中心營運及科技創新。
雖然評選作業將以線上方式進行，CC-APAC 年會與頒獎典禮將於中國深圳實體舉行，由 HKCCA 統籌安排。活動內容包含會議、展覽及實地參訪，參訪對象涵蓋香港、深圳、東莞、廣州與佛山的頂尖聯絡中心，為與會者帶來學習、交流與跨區合作的寶貴契機。
進一步活動資訊請隨時關注TCCDA官網
原文：https://cc-apac.org/cc-apac-awards-2025/
CC APAC Awards 2025 marks its sixth edition, with the Hong Kong Customer Contact Association (HKCCA) proudly serving as the host association. This year, the Awards will be held in conjunction with the CC-APAC Conference, creating a collaborative platform for sharing best practices and innovations across the region.
The theme of this year’s event emphasizes the importance of blending advanced technology with human connection in the contact center industry across the Asia-Pacific. It highlights the synergy between cultural diversity, innovative AI applications, and the critical role of meaningful human interactions in delivering exceptional customer experiences.
Each participating team represents award-winning companies from their respective country associations. They will present impactful and innovative initiatives implemented in their respective contact centers. Indonesia Contact Center Association (ICCA) will take the lead in organizing the judging session, ensuring a professional and structured evaluation process, supported by a panel of judges from various associations across the Asia Pacific region. The Awards feature five main categories: Business Contribution, Customer Experience, Employee Engagement, Contact Center Operations, and Technology Innovation.
While the judging session will be conducted online, the CC-APAC Conference and Awards Ceremony will be held onsite in Shenzhen, China, organized by HKCCA. The event will feature a series of engaging activities, including the Conference, Exhibition, and Site Visit to several top-performing contact centers in Hong Kong, Shenzhen, Dongguan, Guangzhou, Foshan, providing valuable opportunities for learning, networking, and regional collaboration.
亞太客戶服務中心協會聯盟（CC APAC）代表著亞太地區各國聯絡中心協會間的緊密合作，致力於促進跨國經驗交流與產業發展。CC APAC 歡迎各國聯絡中心協會成為聯盟夥伴，目前參與的國家協會包括：
- 澳洲客服中心協會（Auscontact Association）
- 馬來西亞客服中心協會（Contact Center Association of Malaysia, CCAM）
- 新加坡客服中心協會（Contact Centre Association of Singapore, CCAS）
- 中國客服中心暨客戶關係管理協會（China Contact Center & CRM Association, CNCCA）
- 香港客服中心協會（Hong Kong Call Centre Association, HKCCA）
- 印尼客服中心協會（Indonesia Contact Center Association, ICCA）
- 臺灣客服中心發展協會（Taiwan Contact Center Development Association, TCCDA）
- 泰國客服中心貿易協會（Thai Contact Center Trade Association, TCCTA）
這些協會共同為亞太地區聯絡中心產業搭建交流平台，推動專業標準與創新應用的提升。
Contact Center Associations of Asia Pacific (CC APAC) represents the collaboration amongst in country Contact Center Associations across Asia Pacific, and welcomes in country Contact Center Associations as alliance associations. CC-APAC and the respective in country Contact Center Associations namely:
- Auscontact Association (Auscontact)
- Contact Center Association of Malaysia (CCAM)
- Contact Centre Association of Singapore (CCAS)
- China Contact Center & CRM Association (CNCCA)
- Hong Kong Call Centre Association (HKCCA)
- Indonesia Contact Center Association (ICCA)
- Taiwan Contact Center Development Association (TCCDA)
- Thai Contact Center Trade Association (TCCTA).
