帳號 UserName /
 
密碼 PassWord /
 
   
 
求才專區
首頁 > 協會活動 > 求才專區
【求才專區】客服外包經理(台中區)
Thursday ,May 02 , 2019

工作內容

Do you want to get first-hand insights on how a rapidly scaling tech startup operate? Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in telecommunications? 

If the answer is YES, read on to find out more about the role at Circles.Life 

We have an opening for a Vendor Manager who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Taiwan. The role will be based in our awesome Taipei office. 

RESPONSIBILITIES: 

As a key member of our team, your responsibilities include but not limited to: 

* Establish internal policies aligned with external policies, standards, processes, and templates for working with vendors. 

* Optimize contract, performance, relationship and risk management processes. 

* Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management. 

* Ensuring contracts are executed after appropriate due diligence; are performed with regular and appropriate ongoing monitoring and that all activities during the vendor lifecycle are managed accurately, consistently and professionally. 

* Escalated point of contact for any vendor related questions and issues. 

* Manage the relationship with the business and the vendor. Ensures vendor performance to ensure standards are being met, if vendor is not meeting expectation, work with business owner to remediate or replace the vendor. 

* Foster a good working relationship with the leaders within the organization and promotes cooperation and commitment within a team to achieve goals and deliverables

* Work directly with Head of Customer Happiness on strategic planning, providing thoughtful and innovative insight on improvements 

* Perform ad-hoc tasks as needed

 

條件要求

工作經歷:5年以上

學歷要求:大學、碩士

科系要求:不拘

語文條件:

英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通

中文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通

擅長工具:不拘

工作技能:不拘

其他條件:

REQUIREMENTS: 

* 3+ years experience in negotiations and vendor management 

* Proven track record in process improvement 

* Employee management experience needed & demonstrated teamwork and collaboration in a professional setting. 

* Knowledge of financial indicators including forecasting and budgeting measures 

* Ability to review, draft, negotiate, and manage a range of third-party agreements incl. the ability to advise internal clients on contract interpretation and negotiation strategies; identify and address legal and business risks; ensure compliance with regulatory and internal policy requirements 

* Excellent communication and interpersonal skills with the ability to work with all levels. Excellent communication and presentation skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization 

* Willing to travel as & when required

公司福利

Here is what we currently provide to our talent. We are waiting for your join to make this list longer together! Welcome to Circles.Life 

 

* Labor/Health insurance 

* Pension fund 

* Group insurance 

* 15-day paid annual leave (and other paid leave) 

* Performance bonus 

* Mobile free reimbursement 

* Weekly team lunch 

* Monthly team bonding 

* Gift/voucher on 3 major Chinese festival 

* Gift/voucher on YOUR birthday 

* Gift/voucher on YOUR important moment: get married, give birth...etc. 

* Year end/Spring party 

* Pantry full of snack, drink, fruit 

* Rapid growth opportunity 

* Stay tuned! 

 

以下是我們提供的福利.期待團隊一起創造更好的福利與良好工作環境.歡迎加入Circles.Life 

 

* 勞健保,勞退提撥(這是低標,但還是提一下) 

* 團體保險 (為你及家人想得更多) 

* 15 天年假 (不敢說最多,已經很領頭) 

* 每年績效獎金 

* 電信費補助 

* 每週某天午餐 

* 每月某天團隊活動 (要參加唷) 

* 三節禮品/禮券 

* 生日禮品/禮券 

* 人生重大時刻禮品/禮券: 結婚,生子...等 (來這裡結婚生子吧) 

* 尾牙/春酒 

* 各式各樣免費又健康的水果,飲料,零食 

* 飆速的成長機會與經驗累積 

加入Circles.Life,壯大團隊,一起把福利寫得更複雜!

應徵方式:請直接於104人力銀行應徵

https://www.104.com.tw/job/?jobno=6gjrq&jobsource=



關於協會   |   加入協會   |   協會活動   |   客服充電站   |   友站連結   |   聯絡我們   |   首頁  |   Designed by Freepik
臺灣客服中心發展協會 TCCDA 版權所有 Copyright © Taiwan Contact Center Development Association. All rights reserved.
地址:10489台北市中山區南京東路二段178號5樓510室(捷運松江南京站,五號出口) 電話:(02)7709-8381  傳真:(02)2507-8025
E-Mail:tccda@tccda.org.tw   需要幫忙嗎?立刻加入LINE@,讓小幫手替您解答疑問哦!LINE ID:@ees4026b